Scorched by Six Supportless Dicks at Xfinity Hell
Topics: Xfinity, Mobile, HORRIBLE CUSTOMER SERVICE, Value of Time, Humanity, Sanity, Patience, Kindness, Meaningless, Wasted Time
I spent over 6 hours TODAY talking to LITERALLY “six xfinity agents”, 2 hours YESTERDAY with 1 careless agent… basically the past four days I’ve spent probably 12 hours working with Xfinity agents of doom, and its ended up worse than I could ever EVER imagine. Never in my life have I experienced sometihng like this. And all to save a few bucks a month. No. No. It is not saved when 4 of 6 customer service representatives overpromise and then drop you. This was a wild experience and I will write about it to vent and share the confusion of what in the world just happened? I’m really not even sure… I’ve never had anything like this happen in my entire life. I’ve never been ghosted by 4 representatives in a row (2 on the phone, 1 on text, and 1 in the online chat), and I was polite the entire time. Seriously. And now I’m left to decide: should I talk to them again tomorrow? And keep up with this? Try to give them more chances? Or really give up? Part of me thinks I can try again tomorrow -hahaha. Cause I’ve invested so much into them already that I can’t get back. Can I? Idk. Let’s dig in.
Why Attend: One of my favorite companies/CEOs and beyond are trying to redefine customer service. Literally, it’s their backbone of their businesses. Why? Cause customer service has become so repulsive in America, and the big companies can get away with it. So. Since my blog is written like 99% for them (the leaders of those companies and the people who are excited for these rumored/existing emerging companies like Teddy and such… I want to write more about this experience. Though I’m literally exhausted after 6 hours of these loops. I’ll just write a short blog below.
PHOTO COLLAGE:
PROBLEMS UNSOLVED:
I opened a new account with them YESTERDAY, in person. But once I came home, they didn’t give me the cable I need (legit you need the MODEM and a cable… and they forgot to give me a cable) but I had to tutor soon after, so I spent $50 on a taxi round trip to go back and get the cable from them - but then xfinity gave me a $50 credit today (which now idk if I’ll use, cause idk if i wanna keep working with them or not. its so insane.)
A few days before, I was just simply asking them about their services and they said they wouldn’t charge my card… but guess what!? They DID charged my card and they ended up sending me a wifi box (separate from the one I got yesterday) and I even contacted them saying: PLEASE CANCEL THAT (cause I got an email saying the order was on its way) but i was like wtf… i dont need an order, so i told them “cancel it” - but guess what they did instead of canceling the router box? SHUT OFF MY PHONE. lol. so that was a whole ordeal a few days ago. and hten TODAY i got a new router in the mail which i didn’t need. Thoguh they said i can return it to the store
I jsut opened my account yesterday with my card… but they have a DIFFERENT card on file??? I literally gave them the card in person. What is going on? What is the weird card on file that I don’t have? And cause I dont have the correct card for them, I can’t even do so many things or solve these problems
I tried to open up a second phone on the account, but then when i tried scanning the QR code or whatever, it kept hitting errors. And instead of working with it, two people literally left the chat and quit. One by text (just stopped responding) and the other in chat, he just “left” after we kept hitting loops
They kept offering amazing deals, like “we’ll wave the $25 fee” - but then that guy ghosted me… the same guy said “we’ll give you 50% off of your next month” and then he ghosted me… and then the next representatives woulnd’t follow through with it!! So they’d over promise and then not stay consistent
ALL OF THIS was on recorded calls. You see? And yet it doesn’t matter. Cause they don’t even care?
When I call 611… they say THIS PHONE NUMBER IS NOT ASSOCIATED WITH AN XFINITY ACCOUNT… what?
One guy promised $10 off my bills forever, and then he ghosted me.
I mean, no matter what I did or how much time I spent (and legit I was kind the whole time), no one stuck with me. NO ONE called back after I was dropped from the call - though they promised they would - and I spoke to probably 6 people. Not one of them solved any of my problems, except offering a $50 voucher.
Even the guy in person whom we bought it from (who forgot my cable) was so fake-nice and exaggerated and lied right to my face, just to get us out the door.
That company is NUTS. I will likelly call back tomorrow ONE MORE TIME. To see if I can cancel the new number I bought - get a refund, get a refund for that extra router they sent me… and then see if I can get 50% off for a few months. If so, its a good deal and I can go about my way… then later switch to a new carrier. But if not… “lesson learned”???? For waht? It’s completly the reason why “customer service” needs to be adored again.
This treatment is absolutely not okay. They ran my credit like 5 or 6 times during these calls. Its unreal the way i was treated and rejected over and over again. I’ve never had anything like this and its why I write about it. Maybe I’ll write more… probably not. But, welcome 2026.
I say 2026 is “to pick up sticks” and, its like, what are these sticks? Are there more being added than picked up each day? Wild.
But I AM glad to experience in, only in the sense I believe the future is getting better… this is CHESS not checkers, and patience builds strength.
How do pearls exist? Pressure, patience, strength and time.
How do diamonds exit? Pressure, patience, strength and time.
And Honey Child? I’ve got patience and diamond hands. MOASS is tomorrow until it is today.
ANd customer service must be king in my lifetime. I bet on it.
